Case Study 1: Using the WebTycho Gradebook


Laurie Hulcher
Assistant Director for Graduate Student Relations
Graduate School of Management and Technology
Published: July-August 2007

Category: » Fac-resources » Faculty-development

Introduction

John H., a student in Dr. Green's class, has concerns about the calculation of his final grade for the course. In this scene, John contacts Dr. Green seeking clarification.

Looking Ahead

As you view this Video Case Study consider the following:

  1. What faculty-student interaction problems are demonstrated in this scene?
  2. What is the view of each participant?
  3. What are the alternatives for handling the situation effectively from this point forward? What are the advantages/disadvantages of each?
  4. What recommendations do you have to lessen the chances that the situation will occur again?
  5. Which UMUC academic policy(ies) might the situation relate to?

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About the Author(s)

Laurie Hulcher, Assistant Director, GSMT, handles a vide variety of student communication, liaison, and case issues including student academic petitions and grievances. Within this role, she also provides guidance to faculty and graduate students on equitable processes for implementing the University's academic policies.

Betsy Alperin, Assistant Dean, GSMT, manages faculty academic affairs. Her responsibilities include promoting programs to develop, reward, and retain faculty and enhance their effectiveness. She also teaches EDCP 100, Principles and Strategies of Effective Learning for SUS.

Heloisa Siffert, Senior Instructional Support Specialist, Center for Support of Instruction, develops and delivers faculty training programs, and collaborates with the academic units on online classroom setup, course design, and resolving technical issues. Her areas of expertise include graphic design and web development.

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Comments

James Stewart -- Aug 1st 2007

Compliance with the GSMT policy to post grades with feedback within one week of assignment submission would avoid the problem presented here.

The grading comments box in WebTycho is too small to allow the amount of feedback generally expected, so a file attachment is necessary to provide the feedback. Perhaps a WebTycho improvement would be to directly invite the attachment.

Use of audio, employing a program such as the free PureVoice, is one way to efficiently - from the professor's time standpoint - increase the amount of feedback provided.

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